Executive Officer Review
at Department for Work and Pensions
Level 3 Apprenticeship
Customer Service
Biggleswade
Review Submitted: May 2024
Overall Rating
2.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
2/5
-
Overview of Role
3/5
-
Skills Development
3/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
2/5
work coach, supporting universal credit claimants into work and training
To what extent do you enjoy your programme?
2/5
enjoy the parts relevant to my role, some parts such as customer retention is less relevant
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
yes
Structure and Support
How well organised/structured is your programme?
4/5
very well organised and structrued
How much support do you receive from your employer?
2/5
given time to complete apprenticeship- thats about it in terms of support.
How much support do you receive from your training provider when working towards your qualifications?
4/5
get a lot of support from TDO and they are available to answer questions when needed.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
helps me see the bigger picture
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
not that I have been made aware of
Recommendations & Advice
Would you recommend Department for Work and Pensions to a friend?
Yes
Why?
pension, pay above minimum, lots of room for progression and training
What tips or advice would you give to others applying to Department for Work and Pensions?
make sure you know what you're applying for. work coach is a tough role, and you have to be super organised, don't take things personally, able to have difficult conversations and not afraid to deliver tough messages.
Universal Credit Review agent
at Department for Work and Pensions
- Level 3 Apprenticeship
- Swindon, Wiltshire
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4
Administration Officer
at Department for Work and Pensions
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2.3
Executive Officer
at Department for Work and Pensions
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4.4
Administrative officer
at Department for Work and Pensions
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3.9
