Customer Service Advisor Review
at BT Group
Level 2 Apprenticeship
Customer Service
Manchester
Review Submitted: May 2024
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
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Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
The Best Place I have ever worked in my Entire Life is EE!!!!!!!!! As a Customer Service Advisor at EE, I provide efficient and effective service to customers. My daily responsibilities include being the initial point of contact for customers seeking advice or assistance from EE/BT, addressing inquiries, handling complaints, and tracking orders and refunds. Additionally, as an apprentice, I perform administrative tasks under my team lead’s supervision. I genuinely love working here!
To what extent do you enjoy your programme?
5/5
The Best Place I have ever worked in my Entire Life is EE!!!!!!!!! I genuinely love working here and I mean it! This company allows and gives the priority to each individual to learn their own way possible and respect that everybody learns differently which is really commendable. I feel blessed working in here with a great work friendly environment.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learnt a lot new things which changed my life working in here.
Structure and Support
How well organised/structured is your programme?
5/5
All our apprentice programmes are organised with proper excellence which give me confidence and on the other hand now I know how to talk to people, good with multiple technological systems, very confidence in multi tasking and learning new every other day also learning how to work as a team.
How much support do you receive from your employer?
5/5
This is the most supportive workplace I have ever come across with. All of my colleagues, team leaders, instructors and trainers are super supportive.
How much support do you receive from your training provider when working towards your qualifications?
5/5
This is the most supportive workplace I have ever come across with. All of my colleagues, team leaders, instructors and trainers are super supportive.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes!! We work as a family and always up for the social activites.
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
This is the best workplace ever!
What tips or advice would you give to others applying to BT Group?
It feels amazing working in here so everybody should give here a try
