Executive officer Review

Item: Executive officer at Department for Work and Pensions
Rating: 4.8
Author: Anonymous

at Department for Work and Pensions

Level 3 Apprenticeship

Customer Service

Luton, Bedfordshire

Review Submitted: May 2024

Overall Rating

4.8 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

4/5 - Overview of Role

4/5 - Skills Development

4.8/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

4/5

My role involves getting customers into work as an end goal which means I have to speak to customers daily to see what they need help with in order for me to get them into work.

To what extent do you enjoy your programme?

4/5

I have enjoyed the program because it has helped me so much in my current rol.

Skills Development

Have you learnt any new skills or developed existing skills?

4/5

I have learnt about decision making techniques, listening techniques and good customer service

Structure and Support

How well organised/structured is your programme?

5/5

my program is well structured, easy to follow and complete.

How much support do you receive from your employer?

5/5

I receive full support from my employers who have accommodated me with one day every week to complete and about the program.

How much support do you receive from your training provider when working towards your qualifications?

5/5

my provider has been fantastic and very helpful. They are always ready to advise and direct me when I have needed them.

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

4/5

my qualification will help me to move from my current role onto the next role up with everything I have learned since the start.

Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

5/5

We have a games room on the 5th floor which is fun.
we have the pier team that organises breakfast Wednesdays, rounders matches and much more

Recommendations & Advice

Would you recommend Department for Work and Pensions to a friend?

Yes

Why?

It is a very good environment to work under and the management is very fair with the staff regardless of circumstances.

What tips or advice would you give to others applying to Department for Work and Pensions?

1. be patient as the process is long before you are selected.
2. have an open mind because you will work with different individuals from diverse backgrounds.
3. Being empathetic to the customers and make sure to protect their dignity.

View All Company Reviews