admin Review
at Department for Work and Pensions
Level 3 Apprenticeship
Customer Service
Bradford
Review Submitted: February 2025
Overall Rating
4.7 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
4.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
my role is to provide customer experience in an admin role which for the civil service
To what extent do you enjoy your programme?
4/5
i enjoy the programme because there is so many skills and experience that has been learnt throughout
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
the skills i have learnt is polishing skills such as decision making skills and being able to make decisions effectively
Structure and Support
How well organised/structured is your programme?
4/5
it is very well structured and organised in such a good way because of the development
How much support do you receive from your employer?
5/5
there is plenty of support recieved from and having enough time to complete it
How much support do you receive from your training provider when working towards your qualifications?
5/5
I recieved the best support from my training provider and would recommend as she was very reliable and communicated with me throughout the process and communication was excellent
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
it allowed me to gain more of an understanding of DWP and my job role and helped polish my skills
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
yeah they are plenty of organisational activities and groups available to join
Recommendations & Advice
Would you recommend Department for Work and Pensions to a friend?
Yes
Why?
Due to the opportunities available and a fun working environment and there's plenty of progression opportunities available
What tips or advice would you give to others applying to Department for Work and Pensions?
I would say to definitely give it a chance and to use the opportunities available as it's a great experience
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