customer service apprentice Review
at BT Group
Level 2 Apprenticeship
PR and Communications
Cardiff, UK
Review Submitted: May 2024
Overall Rating
4.3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Overview of my job is communicating with troubled customers who are reliant on their services and i hold the responsibility of providing a resolution and BT/EE quote which is be personal, a day to day role includes taking responsibility of customers issues and keeping the atmosphere in the workplace very upbeat and my calls i tend to keep a upbeat attitude.
To what extent do you enjoy your programme?
4/5
brilliant and look forward to everyday in the job
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
communicating with customer
providing resolution
being personal
providing resolution
being personal
Structure and Support
How well organised/structured is your programme?
5/5
Really organised and a pleasure to be apart of this organisation and really a clear path of progression
How much support do you receive from your employer?
4/5
too much
How much support do you receive from your training provider when working towards your qualifications?
4/5
Really great help and goes through the things with a fine tooth comb
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
2/5
not really that much the training is describing companies
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
yeah alot of time to benefit with the company and outside
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
Its a great place to work and looks after me
What tips or advice would you give to others applying to BT Group?
apply sooner
