Customer service advisor Review
at BT Group
Level 2 Apprenticeship
Customer Service
Merthyr Tydfil / Merthyr Tudful
Review Submitted: May 2024
Overall Rating
4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
-
Overview of Role
4/5
-
Skills Development
3.8/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
My role is to take calls and help customers with any queries of technical billing of pay as you go questions.
To what extent do you enjoy your programme?
4/5
I enjoy the job and the people who I work with are very welcoming, the job is challenging at times but is a good experience overall
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Yes, better improved confidence in conversations and dealing with a lot of people in a day.
Structure and Support
How well organised/structured is your programme?
4/5
It’s very organised we have a set schedule which helps us keep organised with our breaks and any activities we have in that week and have a system we follow daily to help with the job
How much support do you receive from your employer?
4/5
We have a lot of support with our jobs we have chats where we can ask and answer any questions we’re unsure of
How much support do you receive from your training provider when working towards your qualifications?
3/5
We’ve not really had a set apprenticeship trainer but we find the help we get is straight forward and helpful
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
With the correct qualifications we are able to prove we’re good at our job it stands as a milestone in life and will
Help us in the future too
Help us in the future too
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
We often get a lot of meetings we have our nvq volunteer days to help the job be more fun and also help the community
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
The job is good, the pay is good, everyone is very welcoming and is a good job to keep
What tips or advice would you give to others applying to BT Group?
Be prepared within yourself and your mental health take up an active hobby eg running or swimming to help keep you active.
