Advisor Review
at BT Group
Level 2 Apprenticeship
Customer Service
Merthyr Tydfil CF48 1DH, UK
Review Submitted: May 2024
Overall Rating
2.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
-
Overview of Role
5/5
-
Skills Development
2.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I am a technical advisor at ee and help with technical queries. This involves helping customers around the uk with their mobile devices. I will then have 2 hours 3 days a week to comeplete my apprenticeship with the help of my team leader and coach due to our assesser leaving to a new job.
To what extent do you enjoy your programme?
1/5
The apprenticeship itself is pointless. This is because we have barely had an assessor and no support from itec. customer service qualification, but the actual work has nothing to do with customer service. The system used is awful and there is no guidance with it at all. The only help my team has received with this is from our managers and coaches
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learnt new skills in my job. In the technical side of things I’ve learnt many things. Even though I have had multiple customer service jobs this job has helped me a lot more than others by supporting me and helping me learn how to deal with customers the correct way
Structure and Support
How well organised/structured is your programme?
1/5
Not structured at all. As I said in the previous
How much support do you receive from your employer?
5/5
How much support do you receive from your training provider when working towards your qualifications?
1/5
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
1/5
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Multiple
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
Laid back and enjoyable job
What tips or advice would you give to others applying to BT Group?
Enjoy sitting down
