CUSTOMER SERVICE Review
at BT Group
Level 2 Apprenticeship
Customer Service
Newcastle upon Tyne
Review Submitted: May 2024
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Speaking to customer over the phone and trying to resolve their tech issues or queries
To what extent do you enjoy your programme?
5/5
I enjoy speaking with customers and being able to resolve their issues.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have further developed my customer service and team skills
Structure and Support
How well organised/structured is your programme?
5/5
I feel like the programme is really well structured and its easy to find and submit work.
How much support do you receive from your employer?
5/5
There is always support around when needed.
How much support do you receive from your training provider when working towards your qualifications?
5/5
we can easily message our training providers or find them around the building for help
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I feel like it has helped because we are learning how to deal with customers
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
No
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
Because they are a very good company to work for, they treat their staff well and employees receive many benefits
What tips or advice would you give to others applying to BT Group?
Just be yourself
