customer service Review
at BT Group
Level 2 Apprenticeship
Customer Service
Newcastle upon Tyne
Review Submitted: May 2024
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
by being a customer service adviser my job role includes taking calls and helping customers on a daily basis
To what extent do you enjoy your programme?
5/5
I love my apprenticeship and i think everything is going well at this moment in time
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
throughout my role i have gained experiences such as things that are needed everyday
Structure and Support
How well organised/structured is your programme?
5/5
my programme is well organised, i am able to find things quite easily and can ask for help when necessary
How much support do you receive from your employer?
5/5
when i am stuck with what to do or work within my apprenticeship i can always speak to my employer when that is needed and i can receive help pretty quickly
How much support do you receive from your training provider when working towards your qualifications?
5/5
when we start having one to ones with my skills coach i think i will be able to ask anything i am stuck on and be able to get help
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
i think i can work up to a higher qualification with the help of my training provider
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
yes there are lots we get emails sent out and we can fill them out when or if we want to get involved
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
because i feel you can learn a lot from ee and get involved in different things that you dont usually do
What tips or advice would you give to others applying to BT Group?
take in your training and you can get far and understand things when doing an apprenticeship or have a full time job.
