customer service Review
at BT Group
Level 2 Apprenticeship
Customer Service
Newcastle upon Tyne
Review Submitted: May 2024
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
it involves taking calls , helping customers and fixing tech issues. And we also complete education work as well
To what extent do you enjoy your programme?
5/5
very much
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learned more customer service skills
Structure and Support
How well organised/structured is your programme?
5/5
very organised as we follow our schedules day to day so always know what and when we are doing.
How much support do you receive from your employer?
5/5
Lots - always are provided with support
How much support do you receive from your training provider when working towards your qualifications?
5/5
we get a lot of support as we get monthly sessions and one to ones
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
10/10
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
there is but i haven't found any i would enjoy
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
good , freindly place to work , and good pay for our age
What tips or advice would you give to others applying to BT Group?
be yourself and be freindly
