customer service Review
at BT Group
Level 2 Apprenticeship
Customer Service
Newcastle upon Tyne
Review Submitted: May 2024
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Talking to customers and providing help with technical issues this includes running diagnostics and opening complaints on account as we are recognising their dissatisfaction with the service. we have responsibilities of providing the customers with correct information. we also need to do our apprenticeship work and update our bud portfolio.
To what extent do you enjoy your programme?
5/5
i enjoy it a lot as i get to speak to a lot of customers and resolve a lot of issues people are having with their tech in the house. this makes me enjoy my programme more as i get to help a lot of people resolve their issues they are having
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
i have learned to be punctual and always be in on time and i have learned to manage all of my responsibilities in the work place like keeping up to company standards with my albert usage and my after call work time so i know i need to make sure i am meeting company standards
Structure and Support
How well organised/structured is your programme?
5/5
it is very organised as we have a schedule and we have to stick to it. This also makes it easier for us as we have our day set out in front of us and all we have to do is follow our schedule as it shows and we will be doing the right thing
How much support do you receive from your employer?
5/5
i receive a lot of support from my employer because if we have any issues we can speak to our Team Leader and he will support us to the best of his ability. so we are provided with a lot of support when ever we need it as they are always open to help.
How much support do you receive from your training provider when working towards your qualifications?
5/5
we are provided with a lot of support by the people from babington as they are always asking us questions and asking if we need help and they are always available to email if we did need help. They also provide us with additional information if we ever have questions
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
When i am able to complete my apprenticeship i will achieve a level 2 apprenticeship in customer service this helps me in my role to provide the customer with knowledgeable information to the customers and help them with the issues they are having and it will help me be more confident
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
N/A
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
we are provided with a lot of support and guidance from our advisors and team leaders so you will never be left to deal with any issues by yourself and they will constantly provide you with help when you are struggling
What tips or advice would you give to others applying to BT Group?
Always have an open mind and be ready to learn and develop your knowledge
