customer service practitioner Review
at BT Group
Level 2 Apprenticeship
Customer Service
Newcastle upon Tyne, UK
Review Submitted: May 2024
Overall Rating
4.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4.6/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Within my role i answer calls from customers and attempt to solve issues they are having with products and services they acquired from ourselves, i run through a diagnostic asking the customer questions based on their issue, trying to resolve their query.
To what extent do you enjoy your programme?
5/5
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
i have developed my socialising skills and also being able to handle customers queries.
Structure and Support
How well organised/structured is your programme?
5/5
really well structured
How much support do you receive from your employer?
5/5
more than enough.
How much support do you receive from your training provider when working towards your qualifications?
5/5
more than enough
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
It enlightens me of things i should be wary of.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
yes there is plenty such as football events and so many charity events that can spread across all different sports and different types of events
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
because it is a really welcoming place and so far i have really enjoyed it.
What tips or advice would you give to others applying to BT Group?
to be themselves.
