Customer service advisor Review
at BT Group
Level 2 Apprenticeship
Customer Service
Newcastle upon Tyne
Review Submitted: May 2024
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
EE customers will call us to get assistance with any issues they may have received on the EE network, we then use the provided systems to help resolve the customer issue and inform them of why the issue was happening.
To what extent do you enjoy your programme?
5/5
I enjoy what i do as there is always different situations and issues to deal with so its not always repeating over and over.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I believe since starting this apprenticeship my communication skills have improved a lot.
Structure and Support
How well organised/structured is your programme?
5/5
Very organised, the schedule is always changing and were always participating in different things.
How much support do you receive from your employer?
5/5
More than enough
How much support do you receive from your training provider when working towards your qualifications?
5/5
A good amount to make sure we all stay up to date on our work and were still enjoying the apprenticeship
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
It massively helps to confidence while doing the job and also helps improve communication skills which can lead to a better overall performance
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
Best network in the UK with good assistance when necessary
What tips or advice would you give to others applying to BT Group?
Speak confidently
