customer service advisor Review
at BT Group
Level 2 Apprenticeship
Customer Service
Newcastle upon Tyne
Review Submitted: May 2024
Overall Rating
4.2 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
-
Overview of Role
5/5
-
Skills Development
4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
customer service - helping customers manage bills and roaming and other tasks like helping them use the EE app and their phones
To what extent do you enjoy your programme?
3/5
I enjoy the apprentiship a lot as i have met its of new people and have learned a lot of new skills. Aswell as learning a lot about the workplace
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
yes i have massively improved on genera\l confidence and social skills such as dealing with people and other companies - internal and external customer - also dealing with customer conflict.
Structure and Support
How well organised/structured is your programme?
4/5
very well organised and structured as we have a plan and schedule for each day and we know our shifts and when our apprentaship
How much support do you receive from your employer?
4/5
my employers are very supportive with in work and outside of work issues
How much support do you receive from your training provider when working towards your qualifications?
4/5
A lot. they are always there to support with any individual tasks that we need help with. and we have reviews often and meetings and workshops with the trainers
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I feel the apprentice work helps the job alot a there's a lot we learn about certain laws and customer service information.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
there are insentive in work like activities and events that get planned randomly however no grous or sports that i am aware of
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
I think they are a good company to work for
What tips or advice would you give to others applying to BT Group?
be yourself in the interview, you don't have to ask so professionally when applying for a role here as being personal is one of the biggest values meaning the employers want you to be professional and personal
