Customer Service Review
at BT Group
Level 2 Apprenticeship
Customer Service
Newcastle upon Tyne
Review Submitted: May 2024
Overall Rating
3.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
-
Overview of Role
4/5
-
Skills Development
3.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
Helping customers with issues in our service via call as well as recommending products to improve customers day to day life
To what extent do you enjoy your programme?
3/5
Quite well
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have learned a lot a lot of customer service skills
Structure and Support
How well organised/structured is your programme?
4/5
Pretty decently
How much support do you receive from your employer?
4/5
I receive a decent amount of support
How much support do you receive from your training provider when working towards your qualifications?
3/5
Most of the work is to be done by yourself via training course we read but otherwise i receive decent feedback and positive reinforcement
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
It helps me understand legislation and customer types a lot better
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Yes there is a good amount
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
Great place to start working
What tips or advice would you give to others applying to BT Group?
Be prepared for calls that are not going to go your way and be persistent and confident
