customer service Review
at BT Group
Level 2 Apprenticeship
Customer Service
Newcastle upon Tyne
Review Submitted: May 2024
Overall Rating
4.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
helping customers with their day to day queries offering them ways to save money and overall giving them a resolution to ensure we stick to our brand promise which is to always give personal service with a premium network.
To what extent do you enjoy your programme?
5/5
i enjoy my programme alot although it can be quite tiring at times we always get the support we need on the days we are like this.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
confidence, social skills and technical skills
Structure and Support
How well organised/structured is your programme?
5/5
my programme is very structured as we always have a schedule to follow everyday but can be flexible at times when you need to move it around. it is very organised as we have assigned people for everything
How much support do you receive from your employer?
5/5
we do get supported alot in the day in my job allowing us to always have someone there for support as we do need it alot of the time
How much support do you receive from your training provider when working towards your qualifications?
5/5
our training providor always ensures we know exactly what to do
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
it allows us to reflect on what we learn day to day and jog our memory
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
yeah team meetings and also companies that come in
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
supportive
What tips or advice would you give to others applying to BT Group?
always be on time, stick to the rules and enjoy yourself
