customer service Review
at BT Group
Level 2 Apprenticeship
Sales
Newcastle upon Tyne
Review Submitted: May 2024
Overall Rating
4.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
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Overview of Role
4/5
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Skills Development
4.8/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
customer service , talking to customers and supporting them with day to day questions , helping them understand bills , computer improvement skills .
To what extent do you enjoy your programme?
4/5
even though it can be hard sometimes the endless support you get is more than enough to make the job enjoyable . i really enjoy talking to people every day
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
my confidence has improved so much whilst being at EE , my computer skills and my general day to day life skills have improved .
Structure and Support
How well organised/structured is your programme?
4/5
very organised , i feel as though when i come to work everything is always set in place for me to be supported .
How much support do you receive from your employer?
5/5
my manager goes t endless routes to support everyone , it is a very supportive environment starting from dsily tasks , mental health , physical health .
How much support do you receive from your training provider when working towards your qualifications?
5/5
elaine from Babington is a great help , she is always eager to push us further and help us with our programmes
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
i feel as though it does help in some way but we need the job more so to help with the apprenticeship work i would say
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
there are lots of things to get involved with especially charities ,sports events , music groups and many more .
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
a great job to begin after school life with
What tips or advice would you give to others applying to BT Group?
stick in with it , it can be hard to grasp at the start but it gets way better .
