Customer service advisor Review
at BT Group
Level 2 Apprenticeship
Customer Service
Newcastle upon Tyne
Review Submitted: May 2024
Overall Rating
4.1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
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Overview of Role
4/5
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Skills Development
4.2/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
in my role i speak to customers on the phone about all their queries they may have in regards to their phones, bills, deliveries and whatever they would need help with and give the best and most personal service i can while doing this
To what extent do you enjoy your programme?
3/5
i enjoy the appreniship work more than the job itself however this is fine because both are okay
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
i am now better at speaking to people and articulating words however the main take away would be a complete boost in my confidence
Structure and Support
How well organised/structured is your programme?
4/5
very organised, everything has a purpose and has a time to complete it
How much support do you receive from your employer?
4/5
if you need any support theyre quick to assist or if every you need anything they will help
How much support do you receive from your training provider when working towards your qualifications?
5/5
even more so than work, the appreniship team always are there to help and assist you with work any time you need
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
it assists a lot as customer service is the core of all we do in my job role
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
theres always stuff to do like competitions and things in work
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
its a good company to work for and lots of benefits such as discounts on phones and good pay, also gains yo a lot of experience in customer service
What tips or advice would you give to others applying to BT Group?
stick to it as its difficult at the beginning but trust your abilities and you have the chance to go far in the company
