customer service Review
at BT Group
Level 2 Apprenticeship
Customer Service
Newcastle upon Tyne
Review Submitted: May 2024
Overall Rating
4.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
-
Overview of Role
4/5
-
Skills Development
4.6/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
our job role involves helping our customer as much as we can on a daily basis.
To what extent do you enjoy your programme?
4/5
i really do enjoy the programme its a lovely environment to be in.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
i have gained customer expeirence i have also gained skills on computer's
Structure and Support
How well organised/structured is your programme?
4/5
it is very well organised.
How much support do you receive from your employer?
5/5
we receive a lot of support.
How much support do you receive from your training provider when working towards your qualifications?
5/5
we receive a lot of help, we get help will our learning and whenever we struggle with a customer query
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
it helps me perform alot better as i know alot more now than what i did when i first started which makes me better at my role
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
we sometimes do stuff for charities.
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
it is a good company for cheap prices and we also try our best to help the customers.
What tips or advice would you give to others applying to BT Group?
although the start may be hard you will get the hang of it and learn new things everyday.
