Customer Care Review
at McDonald's
Level 2 Apprenticeship
Customer Service
Folkestone
Review Submitted: May 2024
Overall Rating
4.4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
-
Overview of Role
4/5
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Skills Development
4.2/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
My role is Customer Care. It is my responsibility to represent the Brand and to ensure customers are happy with their experience.
To what extent do you enjoy your programme?
5/5
I enjoy learning new skills, but feel that the work could be more challenging.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I've re-enforced general interpersonal skills, but also discovered new relevant legislation.
Structure and Support
How well organised/structured is your programme?
5/5
I really enjoy being able to see what work I have coming up on my Learning Plan, and having the flexibility to work at my own pace.
How much support do you receive from your employer?
4/5
There's always access to support, and with Apprenticeship Days, I get more physical support to help re-enforce my learning.
How much support do you receive from your training provider when working towards your qualifications?
5/5
Loads.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
It's still early stages of the Apprenticeship, but I feel that as a whole it will be immensely beneficial.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Yes, from various charity events, and different social events.
Recommendations & Advice
Would you recommend McDonald's to a friend?
Yes
Why?
The team I work with has tried to accommodate me as much as possible, providing me with stability and consistency, and validation when needed.
What tips or advice would you give to others applying to McDonald's?
If they're deciding to, go for it. Everything is adapted to your needs to support you and help you thrive.
