Customer Service Representative Review

Item: Customer Service Representative at HSBC
Rating: 1.1
Author: Anonymous

at HSBC

Level 3 Apprenticeship

Customer Service

Canterbury

Review Submitted: May 2024

Overall Rating

1.1 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

2/5 - Overview of Role

1/5 - Skills Development

1.2/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

2/5

I am a cashier, I mostly deal with cash transactions and general enquiries for the bank.

To what extent do you enjoy your programme?

2/5

Skills Development

Have you learnt any new skills or developed existing skills?

1/5

Almost exclusively role-specific skills. I have cashiered at other places before.

Structure and Support

How well organised/structured is your programme?

1/5

Several issues with communication between every single line manager I have had with Kaplan's management or tutor team. The tutors are lovely but I can never get them to engage with my management or vice-versa. This has led to exam cancellations multiple times.

How much support do you receive from your employer?

1/5

At best a day a week in a room on my own. Sometimes I even get a computer.

How much support do you receive from your training provider when working towards your qualifications?

2/5

Tutors are nice but I barely see them. This is a kaplan financial issue, not a staff issue.

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

1/5

Not at all.

Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

1/5

Yes though mostly it is after work drinks and I can't drink.

Recommendations & Advice

Would you recommend HSBC to a friend?

Why?

Despite good in-work benefits and above min-wage pay [though not by much!] the hours of commute I have wasted over 2 years and the various health issues that this has caused me as a disabled person have been awful.