Guest Experience Leader Review

Item: Guest Experience Leader at McDonald's
Rating: 4.7
Author: Anonymous

at McDonald's

Level 2 Apprenticeship

Hospitality Management

Shoreham-by-Sea

Review Submitted: May 2024

Overall Rating

4.7 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

5/5 - Overview of Role

5/5 - Skills Development

4.4/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

5/5

Providing products and services to customers ensuring they receive a great experience throughout their journey meeting their wants, needs and expectations.

To what extent do you enjoy your programme?

5/5

I enjoy learning and developing new skills and putting them in to practice.

Skills Development

Have you learnt any new skills or developed existing skills?

5/5

Yes, with the ongoing training provided a have learnt many new skills, knowledge and behaviours.

Structure and Support

How well organised/structured is your programme?

5/5

With my learning coach supporting and guiding me through the programs the organisation has been amazing.

How much support do you receive from your employer?

3/5

Some support.

How much support do you receive from your training provider when working towards your qualifications?

5/5

Gemma has supported me throughout the programme, she has been my rock. She understands my needs and how I work. She explains everything so I can work through the modules and is very approachable when I need help.

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

5/5

Working through the programme I have learnt so much more about a business and customers. This has enabled me to put it in to practice so the customer receives outstanding welcome and experience.