Financial assistance Review
at Lloyds Banking Group
Level 2 Apprenticeship
Customer Service
Milton Keynes
Review Submitted: May 2024
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I am assisting customers in financial difficulties. I support customer when they fall in arrers on their mortgage account to get back to finantial health.
To what extent do you enjoy your programme?
5/5
it is engaging
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have developed my effective questioning skills. I have also improved my connection information skills. I have learned how to build rapport and trusted relationship with customers.
Structure and Support
How well organised/structured is your programme?
5/5
great structure and support from tutor is always available
How much support do you receive from your employer?
5/5
my employer scheduales regular time for me to complete tasks
How much support do you receive from your training provider when working towards your qualifications?
5/5
full support from my trainer. I can send messages on the learning platform or send email
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I have built confidence in interactions with customers and learned how important it is to get things right the first time
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
no
Recommendations & Advice
Would you recommend Lloyds Banking Group to a friend?
Yes
Why?
I feel supported
What tips or advice would you give to others applying to Lloyds Banking Group?
great place to work as they care about employers wellbeing and support with personal development
