Case Worker Review

Item: Case Worker at Department for Work and Pensions
Rating: 3.6
Author: Anonymous

at Department for Work and Pensions

Level 3 Apprenticeship

Customer Service

Birkenhead

Review Submitted: May 2024

Overall Rating

3.6 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

3/5 - Overview of Role

3/5 - Skills Development

3.4/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

3/5

Case Worker,
I work for the Department of Work and Pensions in the Child Maintenance Service, I work on cases both assigned to me by my team leader and answer calls from the general public.

To what extent do you enjoy your programme?

3/5

The Programme is enjoyable so far but as I have only just started I do not have much experience to draw on

Skills Development

Have you learnt any new skills or developed existing skills?

3/5

I am learning to manage my time and learning new systems, I have worked in telephony before and also am an advanced computer user so some of it came naturally but some was very complex

Structure and Support

How well organised/structured is your programme?

4/5

It is very well organised as it fits in with my day to day job and interacts with it to a degree

How much support do you receive from your employer?

5/5

I receive a lot of support from my employer and am very grateful for it, I wouldn't have got as far as I have without it

How much support do you receive from your training provider when working towards your qualifications?

3/5

As of yet I have not really experienced much of this as my 1st real session s haven't really begun, however my trainer always has responded quickly to any emails I've sent and I have no complaints in this area