Financial Services Professional Apprentice Review
at Lloyds Banking Group
Higher Level Apprenticeship
Customer Service
Edinburgh
Review Submitted: May 2024
Overall Rating
4.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Assist customers with their queries, resolve any complaints customers have and take requests for customers
To what extent do you enjoy your programme?
5/5
i really like it because it fits into my career
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Yes I have learnt a lot of skills and I keep on learning and developing more skills
Structure and Support
How well organised/structured is your programme?
5/5
I am given time off work to complete my assignment and read on articles to help complete the task
How much support do you receive from your employer?
5/5
My employer is committed to see me thrive and successful so they give me enough support and also hold meetings for check-ins to see how I am getting on and if I need more support
How much support do you receive from your training provider when working towards your qualifications?
5/5
The training provider meets me every month to discuss my progress and also to check if I need any further support.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
As a graduate with experience in banking and finance from my home country. I hope to use this qualification and apply it to the development of both new and current skills. I am looking forward to using the qualification to assist customers and leave a lasting impression of how we value our clients
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
There are social activities every week and supervisors encourage team members to join
Recommendations & Advice
Would you recommend Lloyds Banking Group to a friend?
Yes
Why?
It is a peaceful happy place to work. I have not regretted joining Lloyds banking group. I will rate them 10/10
What tips or advice would you give to others applying to Lloyds Banking Group?
Rest assured, you will have a good working environment and peace of mind
