Voice Services Team Leader Review
at BT Group
Level 3 Apprenticeship
Customer Service
Liverpool
Review Submitted: May 2024
Overall Rating
3.4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
2.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Voice services team leader
To what extent do you enjoy your programme?
4/5
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
yes
Structure and Support
How well organised/structured is your programme?
2/5
Could have been better to relate to my role at the time
How much support do you receive from your employer?
4/5
How much support do you receive from your training provider when working towards your qualifications?
2/5
it was difficult to get hold of our trainer and then we got a new one half way through the course which made things more complicated
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
It didnt really relate to our role at the time, but it has helped overall
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
Lots of room for progression, good opportunities available if you want them and plenty of resources on hand.
What tips or advice would you give to others applying to BT Group?
Take advantage of the opportunities. Don't be afraid to use your initiative.
