Customer Care Apprentice Review
at L'Oreal
Level 3 Apprenticeship
Customer Service
Manchester
Review Submitted: May 2024
Overall Rating
4.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
5/5
-
Skills Development
4.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
My role involves investigating a wide range of customer queries, including logistics issues, brand queries and resolving them using a varied amount of systems and collaboration with different teams.
To what extent do you enjoy your programme?
4/5
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Yes 100%. Being in customer care has definitely expanded my skillset. I am more organised, and my confidence has grown through being given opportunities to collaborate with several different teams. Project management was also a part of my qualification, so I have also had the opportunity to present.
Structure and Support
How well organised/structured is your programme?
5/5
How much support do you receive from your employer?
5/5
I receive amazing support always - I am always given time out to complete my apprentice tasks and I am encouraged to take the time out.
How much support do you receive from your training provider when working towards your qualifications?
5/5
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
It really helps as mentioned earlier within this review, I have developed my confidence with having to run a project, therefore developing me during my role.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Yes there are apprentice/intern networking events which are really good.
Recommendations & Advice
Would you recommend L'Oreal to a friend?
Yes
Why?
It is an amazing place to work, I have met some like-minded people, and I have really been pushed out of my comfort zone. It is a rewarding and exciting work place full of opportunity.
What tips or advice would you give to others applying to L'Oreal?
100% be yourself, be ready to develop/learn new skills !!
