Customer Service Advisor Review

Item: Customer Service Advisor at NatWest Group
Rating: 3.9
Author: Anonymous

at NatWest Group

Level 2 Apprenticeship

Customer Service

Manchester

Review Submitted: May 2024

Overall Rating

3.9 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

3/5 - Overview of Role

3/5 - Skills Development

3.8/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

3/5

I work in the business profile review team and assist customers over the phone with their reviews. I range from talking them through logging in to walking them through the review, to advising why their documents have been rejected

To what extent do you enjoy your programme?

3/5

I enjoy the flexibility of my role and how different most queries tend to be from each other. I enjoy being able to work from home most of the week

Skills Development

Have you learnt any new skills or developed existing skills?

3/5

I have managed to develop my computer skills and have learnt to navigate our systems. I have also developed my customer service skills and everything involved with talking to customers

Structure and Support

How well organised/structured is your programme?

4/5

Everything that I need is readily available to me and even when I have another question I am able to reach out to my coach for some assistance.

How much support do you receive from your employer?

4/5

Support is always around when I need it and even if I'm working from home, I can still reach out to some of my colleagues for assistance

How much support do you receive from your training provider when working towards your qualifications?

4/5

There are webinars and pre session materials that we can work through to gain a better understanding of the task. If I am still confused I can just reach out to my coach.