Senior Financial Customer Advisor Review
at NatWest Group
Level 3 Apprenticeship
Banking, Customer Service
Rochdale
Review Submitted: May 2024
Overall Rating
4.3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
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Overview of Role
4/5
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Skills Development
4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I deal with customers in Commercial and Institutes section helping them managing Bankline and their banking online, I also deal with a project known as business cash card which is in pilot phase that we roll out to customers soon
To what extent do you enjoy your programme?
3/5
I enjoy the constant learning it is always teaching you new things and adapting how we already work, it can be stressful but rewarding when you complete it
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have learnt a lot more on Office 365 and enhanced my skills on those applications, additionally I have learned more on Banking overall after doing my certificate and helped me better understand the industry
Structure and Support
How well organised/structured is your programme?
4/5
It is set out with our coach and regular meetings are scheduled in to keep up with progress of your work, and how your getting on along with if they can provide any support
How much support do you receive from your employer?
4/5
I receive a good amount of support from my LM on the daily to complete my apprentice work, As well as this the early careers team we have are really support in supporting you and helping you manage it between apprenticeship
How much support do you receive from your training provider when working towards your qualifications?
5/5
I receive a great amount of support from my BPP Coach, they are always helping us progress and develop our work to make it better, As well as this they send regular emails to give tips and help to make your work even better and work through your work with you to make sure it is perfected
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
It has helped me understand more about the bank I work in and the teams around me as well as the fundamentals and how we run it, additionally has helped me progress with my written skills due to exercises we do to enhance this skill further
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
there are many networking events in and around the bank that we are involved in, this can include interactions for networking in commercial between NatWest and other companies we are partnered with
Recommendations & Advice
Would you recommend NatWest Group to a friend?
Yes
Why?
I love NatWest as an employer and have developed myself a lot while being here, additionally they are very supportive and will always help you when they can, There are opportunities everywhere in the bank for anyone and on an array of jobs
What tips or advice would you give to others applying to NatWest Group?
Be open minded as there are a lot of opportunities in the bank scattered around the company and also ensure you have a willingness to learn, It is not the easiest environment to learn but if you can work through it, it is very rewardable and supporting in the long term
