senior collector and negotiator Review
at Nationwide
Level 3 Apprenticeship
Banking
Bournemouth
Review Submitted: May 2024
Overall Rating
4.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
-
Overview of Role
4/5
-
Skills Development
4.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
I started Nationwide in 2019 working in collections dealing with members who are in early arrears. The job role involved taking inbound calls from members in financial difficulty & my responsibility would be to assess affordability, explore their personal & financial situation and help them come up with a suitable solution to start addressing the arrears on their mortgage whilst sharing knowledge about and referring to different debt help agencies.
To what extent do you enjoy your programme?
5/5
The programme was very enjoyable and gave me a good work/learning balance , the programme provided ample time to get each module completed to a high standard and provided a lot of support channels in case apprentices had any questions along the way.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
During the apprenticeship i learnt new skills such as : how to demonstrate my abilities during an interview, FCA regulations surrounding the financial/ debt collection sector and improved my customer service skills.
Structure and Support
How well organised/structured is your programme?
4/5
After the initial 'settling in period' the programme was well structured with expectations being made very clear so we knew what was expected of us each step of the way.
How much support do you receive from your employer?
5/5
Nationwide supported me every step of the way throughout the apprentice and went above and beyond to make sure i had all the recourses needed to complete the apprentice and my job role to the highest standard.
How much support do you receive from your training provider when working towards your qualifications?
5/5
Support from the training provider included emails, teams calls & phone calls which was ideal and meant any queried i had were answered and resolved in a timely manner.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Gaining the certificate in debt collection and qualification in customer service has helped me massively in my job role. The insight i know have regarding regulations and the FCA has built up core knowledge needed to excel in my career.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
We get 2 days per year paid leave to do volunteer work at our own chosen charities and there are a lot of charity events that are ran internally which employees have the chance to get involved in. We have social activities such as 'heads together days' where Nationwide will pay for the team to get together for a meal , the meal, accommodation and hotel (if necessary) are all paid for by Nationwide.
Recommendations & Advice
Would you recommend Nationwide to a friend?
Yes
Why?
Nationwide looks after its employees, there is good holiday entitlement, great opportunities to work your way up & build a career for yourself and the annual bonus is the icing on the cake!
What tips or advice would you give to others applying to Nationwide?
you'll get out of Nationwide what you put in!
