team leader Review
at BT Group
Level 3 Apprenticeship
Customer Service
Merthyr Tydfil / Merthyr Tudful
Review Submitted: April 2024
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I run a team of 14 people and i deal with managing their stats and performance.
To what extent do you enjoy your programme?
5/5
i really enjoyed it and felt that it provided me with all the learning i needed.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
yes i have recently completed my nvq along with my aspire
Structure and Support
How well organised/structured is your programme?
5/5
very well organised and eveyrthing we do we have a clear understanding of tasks infront of us
How much support do you receive from your employer?
5/5
i receive lots of support from my empolyer and specially my line manager
How much support do you receive from your training provider when working towards your qualifications?
5/5
i was helped through everything i needed, there was never a time where i wasnt supported.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
this has helped form me into the leader i am today
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
yes we are always doing stuff together as an ops.
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
i have worked for ee for 6 years now and its helped me to develop to the career i have today.
What tips or advice would you give to others applying to BT Group?
just go for it and be yourself as ee thrives on seeing your individual personality shine through
