Customer support Review
at Lloyds Banking Group
Level 3 Apprenticeship
Banking
LA14
Review Submitted: April 2024
Overall Rating
4.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4.2/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Customer support B - supporting customers digitally with their finanacial needs. Conducting risk managment activies and ensuring the smooth running of the banking hall.
To what extent do you enjoy your programme?
5/5
I fully enjoyed the program and it enabled me to progress in my banking career
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Learnt great time management skills and deepened my knowledge and understanding of the banking industry.
Structure and Support
How well organised/structured is your programme?
5/5
Very, my mentor was brillaint
How much support do you receive from your employer?
4/5
They did help plan in time for me to complete however this was tricky when staffing wasnt great and did feel like a bit of a burden to other colleagues
How much support do you receive from your training provider when working towards your qualifications?
5/5
He was excellent and so supportive
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
1000%
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
No, we do get involved with chartity work in the branch though
Recommendations & Advice
Would you recommend Lloyds Banking Group to a friend?
Yes
Why?
They helped me gain a qualiforcation which is brillaint for my future
What tips or advice would you give to others applying to Lloyds Banking Group?
Definitly complete a apprentiship, I learn so much
