Service Desk Manager Review
at Softcat
Degree Apprenticeship
Information Technology
Marlow, Buckinghamshire
Review Submitted: April 2024
Overall Rating
4.3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
-
Overview of Role
4/5
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Skills Development
4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I am a service Desk manager responsible for both our technical 24/7 service desk and managed device life cycle service desk.
To what extent do you enjoy your programme?
4/5
My score is an 8/10
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I would say reflection, taking the time and using techniques learnt on how to reflect on my day to day role, any changes, challenges etc.
Structure and Support
How well organised/structured is your programme?
3/5
Structure is okay, could be slightly better with finetuning the weekly working and module challenge sheets, however I believe this is being reviewed.
How much support do you receive from your employer?
5/5
Plenty of support from Softcat.
How much support do you receive from your training provider when working towards your qualifications?
4/5
I am well supported by the training provider.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
Not so much at the start however now we are moving into the higher levels and our workload is being fined tuned, i believe this will have a much larger positive impact on my role.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
There are multiple activities which we can get involved with at work.
Recommendations & Advice
Would you recommend Softcat to a friend?
Yes
Why?
A fantastic place to work where the company really does care for employee wellbeing and development.
What tips or advice would you give to others applying to Softcat?
Just be yourself and make sure that you're applying for something that you're passionate about.
