customer service apprentice Review
at Softcat
Level 3 Apprenticeship
Business Operations
Marlow, Buckinghamshire
Review Submitted: April 2024
Overall Rating
4.1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
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Overview of Role
4/5
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Skills Development
3.8/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Day to day I help with returns for customers. This includes looking at what has been shipped to dispatch in our main office and shipping items out to distis or customers. I only deal with courier invoices and there to theres.
To what extent do you enjoy your programme?
3/5
I enjoy the modules given and working through them. However, I don't enjoy the workshops as much, I don't find them useful in the way I learn.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I've learnt how to be more confident in answering questions and talking on the phone. I've also learned how to be more efficient in managing my time.
Structure and Support
How well organised/structured is your programme?
3/5
I think that the modules could be structured better as some of them we should know when we start not 6 months in. Such as managing priorities, this should be at the start I feel.
How much support do you receive from your employer?
5/5
An amazing amount of support, no complaints. Always gives me enough time to complete apprenticeship work. And always there to support if I need help work and/or personal.
How much support do you receive from your training provider when working towards your qualifications?
4/5
A good amount, the 1-1s are really useful. They help my plan for my final project. I get good constructive criticism from these.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
It helps me have more of an understanding of applications that I use day to day. Such as word and outlook, you get tips and tricks which I wouldn't have known otherwise.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
There is a lot of different social activities to get involved in. Such as football or rugby.
Recommendations & Advice
Would you recommend Softcat to a friend?
Yes
Why?
Because you get a lot of benefits, there's a lot of fun events and everyone is very supportive.
What tips or advice would you give to others applying to Softcat?
Appreciate what you get here and don't take it for granted. Put in the work.
