Customer Advisor Review
at Lloyds Banking Group
Level 3 Apprenticeship
Banking
Wellingborough
Review Submitted: April 2024
Overall Rating
3.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
-
Overview of Role
4/5
-
Skills Development
3.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Servicing customer and providing support with any queries, along with educating them on other ways to bank with us.
To what extent do you enjoy your programme?
3/5
Some of the content is quite repetitive.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Yes, lots of new skills, having meaningful conversations, developing deep customer relations and how to identify other ways we can support them.
Structure and Support
How well organised/structured is your programme?
5/5
VERY well organised, couldn't of asked for better tutors.
How much support do you receive from your employer?
2/5
Could have recieved more support, as we were so short staffed we struggled to find them time to get work complete.
How much support do you receive from your training provider when working towards your qualifications?
5/5
ALOT of support! My tutors were incredible and I'm incredibly thankful I had them!
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
Yes it help's alot in supporting customers.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
Potentially other professional networking events, but these and not very well advertised to my grade role.
Recommendations & Advice
Would you recommend Lloyds Banking Group to a friend?
Yes
Why?
I enjoy working for a corporate company but I would like more respect by our senior leadership team with how tight they have left us along with the pressures.
What tips or advice would you give to others applying to Lloyds Banking Group?
Stand your ground.
