Customer Success Manager Review
at Softcat
Level 3 Apprenticeship
Customer Service
Leeds
Review Submitted: April 2024
Overall Rating
3.3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
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Overview of Role
3/5
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Skills Development
3.2/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
I am aligned to two of our biggest customers and manage the reseller relationship. Ensuring they are getting what has been agreed in the contract and anything further.
Regular cadence with my customer and the account manager with monthly reporting sessions.
Regular cadence with my customer and the account manager with monthly reporting sessions.
To what extent do you enjoy your programme?
3/5
I enjoy it but I have found the group workshops difficult to engage in due to the structure.
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
Yes, I had no experience with Excel and am already implementing the simple things that can be done within Excel in my role
Structure and Support
How well organised/structured is your programme?
2/5
The workshops are always about a topic that I did 2 sessions ago, however they advise to have them done before the workshop so it feels like we are going backwards.
How much support do you receive from your employer?
4/5
My employer is great and provides me with the time and support I need.
How much support do you receive from your training provider when working towards your qualifications?
3/5
I completed a cognisant test a few weeks ago and still have not heard anything back. It has been a little slow.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
Currently, not so much but it has given me the knowledge to look for a new role that does relate to what I have learnt.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Yes there are many. I am part of the Green Team and Softcat Family Network.
Recommendations & Advice
Would you recommend Softcat to a friend?
Yes
Why?
The working environment is inclusive.
What tips or advice would you give to others applying to Softcat?
Be yourself, it's more important to have the values because you can lean the knowledge.
