Service Delivery Associate Review
at Softcat
Level 3 Apprenticeship
Customer Service
Marlow, Buckinghamshire
Review Submitted: April 2024
Overall Rating
3.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
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Overview of Role
4/5
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Skills Development
4/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Service Delivery Associates act as a primary point of contact for all external and internal customers with any service-related needs.
I support the customer journey for the Managed Print Service from onboarding through to renewal by providing essential engagement back to customers at pivotal points.
• Internally I am available to all teams across Softcat with any service-related queries and documentation.
• Externally I provide support to customers transitioning into the service and throughout the service term.
I support the customer journey for the Managed Print Service from onboarding through to renewal by providing essential engagement back to customers at pivotal points.
• Internally I am available to all teams across Softcat with any service-related queries and documentation.
• Externally I provide support to customers transitioning into the service and throughout the service term.
To what extent do you enjoy your programme?
3/5
I do enjoy learning new skills and tips and tricks this program covers. I think we're my enjoyment faces slightly is with the balance and motivation to work through the modules. Once I get going it's fine but its the initial start each week that I find hard.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Throughout my apprenticeship I have learnt and developed so many skills. I'd heard of using VLOOKUP's in excel and had never successfully produced one until this course.
Structure and Support
How well organised/structured is your programme?
4/5
The program is very well organised and structured. There are specific modules that need completing each week and that helps with managing the daily tasks against the the studying. The structure is clear and I know what I need to complete by which date.
How much support do you receive from your employer?
4/5
I receive a lot of support from my employer and line manager, they are super understanding and supportive of the time I need to block out to complete the weeks assignments.
How much support do you receive from your training provider when working towards your qualifications?
4/5
I receive a lot of support and encouragement from Corndel, they guide me and offer suggestions and tips to ensure the KSB's are hit. I feel like Corndel are really helping me to succeed and obtain this qualification.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I think that I have been able to apply all the new skills I've learnt in Excel to my work which has really helped me progress and get involved with side projects where I can apply my skills.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Yes, there are loads of extra communities to get involved with.
Recommendations & Advice
Would you recommend Softcat to a friend?
Yes
Why?
The culture is fantastic, the people really make you feel welcome, supported and included. Softcat upholds values of passion, fun, intelligence, responsibility and community which really reflects through its work, charites and people, I think its a great place to work!
What tips or advice would you give to others applying to Softcat?
Be open to a challenge, to change and to new experiences. Softcat is vibrant, it's people-led culture is energizing, rewarding, and respectful.
