Bereavement Advisor Review
at Nationwide
Level 2 Apprenticeship
Customer Service
Sheffield
Review Submitted: April 2024
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I work supporting people and solicitors , who have lost a family member or friend. I help them close down the deceased accounts. I guide them through our process. Signposting the steps, what documents we need to see. and how long processes take. I send out info they request.
To what extent do you enjoy your programme?
5/5
The workshops were the best. A very creative way to learn. The lecturer was full of energy and passionate about his subject. I liked group online lectures too with the follow up of writing essays on what the subjects were. The support was easy to access too.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I learnt a mountain of knowledge doing my diploma. Very helpful and insightful not only for my job but also for my own developmental behaviour. I learnt about resilience, empathy, complaint handling, how a business can be successful. I learnt about my own resilience and empathy.
Structure and Support
How well organised/structured is your programme?
5/5
It was well structed throughout. It was a challenge through too, which is what I wanted. The units were cohesive and contacted together in an understandable way.
How much support do you receive from your employer?
5/5
Nationwide was great. They supported us through out and we had regular catches on how it was going. They also supported us by giving us time to do our learning and assignments. They gave us 360 degrees feedback.
How much support do you receive from your training provider when working towards your qualifications?
5/5
The initial 2 months were a bit hit and miss. The chap looking after us didn't prove to be very good. So, they replaced him and from then on the support was faultless. Regular catch ups, assignments marked and feedback given promptly. Emails answered promptly too.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
What I learnt from my qualification helps me everyday in work and outside work. Understanding the structed of a business and how teams and good communication is intrinsic to success. I use a lot of empathy my role and the course helped me understand the difference between empathy and sympathy.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
We volunteering days out. Helping a charity. Maybe painting or cleaning. I have been involved in sleeping rough for a night to help raise funds for the homeless. Work supports a range of activities.
Recommendations & Advice
Would you recommend Nationwide to a friend?
Yes
Why?
You will learn so much about your job and businesses. What makes a successful business and a happy worked. You will learn so much about yourself. It's all very empowering.
What tips or advice would you give to others applying to Nationwide?
My course was 18 months. Get to know your fellow students and work together. You will learn so much it's a fantastic opportunity.
