BT Home tech Review
at BT Group
Level 2 Apprenticeship
Customer Service
Warrington, UK
Review Submitted: April 2024
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Taking calls about Home problems [ Broadband, Landline, Emails. ] And giving people a Pleasant and quick solution to the issue they have called up about. Hopefully fixing the problem indefinitely or sending out a engineer to fix the Problem whether it be a home fault or a outside fault with are suppliers.
To what extent do you enjoy your programme?
5/5
I love the programme i am currently doing.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learned The difference between full fibber and copper fibber. Understanding the process it takes to get to the Customers home and how to fix problems using the tools given to me by the company. The tools are easy and quick to learn and use and overall it helps you out a lot with the job.
Structure and Support
How well organised/structured is your programme?
5/5
Very well organised, and the Structure is amazing
How much support do you receive from your employer?
5/5
All the support we need
How much support do you receive from your training provider when working towards your qualifications?
5/5
Can contact them any day for support.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
Its a good job to have, All staff are very helpful with problems that are going on and all in all the People you meet through the job are amazing
What tips or advice would you give to others applying to BT Group?
The advice id give to someone joining or applying for BT is to be patient with the customers.
