APPRENTICE SERVICE GUIDE Review
at BT Group
Level 2 Apprenticeship
Information Technology
Cardiff, UK
Review Submitted: April 2024
Overall Rating
4.2 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
3.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Speaking to customers resolving their broadband and landline faults
To what extent do you enjoy your programme?
4/5
One of the best
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Develop a lot of skills we do speak to wide variety of people with varying emotions where we need to be balanced and follow the process be curious
Structure and Support
How well organised/structured is your programme?
4/5
Very well organised and detailed
How much support do you receive from your employer?
4/5
A lot of support from the company
How much support do you receive from your training provider when working towards your qualifications?
3/5
They are very hekpful
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
It will definitely help moving forward as we do help the customers by resolving the fault
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
absolutely there is so many activities which helps in team building
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
After having been in different countries different cultures worked throughout the work culture being part of BT/EE is a real joy ride where everyone have been understanding helpful and always we have a chilled atmosphere
What tips or advice would you give to others applying to BT Group?
Be honest and be yourself and its an experience you will cherish throughout your life
