HEO Manager Review
at Department for Work and Pensions
Higher Level Apprenticeship
Customer Service
Bradford
Review Submitted: April 2024
Overall Rating
2.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
-
Overview of Role
2/5
-
Skills Development
2.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
My role involves managing a small team of team leaders, who lead a bigger team of telephony agents in a contact centre.
To what extent do you enjoy your programme?
3/5
I am in the early stages of the programme but i am enjoying it a lot. the learning part of it isn't something that i have done for many years, and some types of learning are new to me
Skills Development
Have you learnt any new skills or developed existing skills?
2/5
I building my communication and leadership skills all the time
Structure and Support
How well organised/structured is your programme?
4/5
its very well organised and structured. i have 20% of my week dedicated to my apprenticeship
How much support do you receive from your employer?
4/5
i receive a lot of support from my employer on a daily basis with meetings/workshops etc
How much support do you receive from your training provider when working towards your qualifications?
4/5
i have been receiving good level of support so far
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
1/5
i am still in the early stages
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
yes there will be activities
Recommendations & Advice
Would you recommend Department for Work and Pensions to a friend?
Yes
Why?
There is a lot of different job roles within the DWP and a lot of opportunities to progress.
What tips or advice would you give to others applying to Department for Work and Pensions?
Make sure that you take your time in writing the behaviours that are needed for the application. Get someone to read them through and make it perfect
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