customer service adviser Review
at BT Group
Level 2 Apprenticeship
Customer Service
Warrington, Cheshire
Review Submitted: April 2024
Overall Rating
4.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
4/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I answer the phones to customers in need
To what extent do you enjoy your programme?
5/5
i enjoy my programme alot
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
my confidence has gotten better and i have learnt patience
Structure and Support
How well organised/structured is your programme?
5/5
very well organised
How much support do you receive from your employer?
5/5
i receive lots of support from my employer
How much support do you receive from your training provider when working towards your qualifications?
5/5
i receive lots of support from my training provider
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
it helps me understand the role better and to know tips and tricks when doing my job role
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
yes we do volunteer days
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
it is a good and fun place to work
What tips or advice would you give to others applying to BT Group?
be yourself they are very welcoming
