Customer service advisor Review
at BT Group
Level 3 Apprenticeship
Customer Service
Warrington, Cheshire
Review Submitted: April 2024
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
my job role is to be a guide for customers that are having issues with email and tech issues.
To what extent do you enjoy your programme?
5/5
I enjoy it a lot as it is a very welcoming environment and there is always somebody there to help you.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learnt many conversational skills and have improved my ability to listen and to multitask. I have also learnt to be patient.
Structure and Support
How well organised/structured is your programme?
5/5
I think that it is very well organised.
How much support do you receive from your employer?
5/5
I find my employer to be very supportive as I know that I can ask them anything and they will always be willing to help.
How much support do you receive from your training provider when working towards your qualifications?
5/5
We receive a lot of support from our provider as we are able to contact our coach at anytime and she will always help.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
It helps me perform better as it helps my conversational skilld.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
volunteer days.
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
BT is a very good place to work.
What tips or advice would you give to others applying to BT Group?
Be yourself and ask as many questions as you can.
