Customer service Review
at BT Group
Level 2 Apprenticeship
Information Technology
Warrington, UK
Review Submitted: April 2024
Overall Rating
4.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Tech support for bt customers
To what extent do you enjoy your programme?
5/5
Made new friends and a great environment to work in
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
How to de-escalate situations
Structure and Support
How well organised/structured is your programme?
5/5
Training and progression is very well structured
How much support do you receive from your employer?
5/5
Team leaders and floor walkers are always around to help
How much support do you receive from your training provider when working towards your qualifications?
5/5
We get ample time to complete the work, around 2 paid afternoons
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
I feel like the apprenticeship is mostly relevant, it mainly includes us logging what we have done
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes there are plenty of team activities and in-office events to take part in
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
Very enjoyable environment and good progression available
What tips or advice would you give to others applying to BT Group?
Be yourself
