Customer Representative Review
at Nationwide
Level 3 Apprenticeship
Banking
Hemel Hempstead
Review Submitted: April 2024
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I do everyday tasks like cash management, savings reviews, helping customers, using online banking and servicing ATM machines.
To what extent do you enjoy your programme?
5/5
I really enjoy my programme it allows me to write up reports of skills I've displayed and achieved, then reflect and see which aspects I could build on.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have built on my confidence and communication skills, I feel much more confident when speaking with customers. I have also learnt how to be a bankage officer and how to balance the branch as well as working with cash.
Structure and Support
How well organised/structured is your programme?
5/5
It is very well structured and easy to follow the program. I have regular catch ups with my coach which allows me to improve on my reports and plan my future.
How much support do you receive from your employer?
5/5
Nationwide is a super supportive employee and allows me extra time to complete my coursework whenever I need it. I feel I can comfortably ask my colleagues for support and help when I need it.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I received a lot of support when working toward my qualifications, I can ask my manager for help when I need it and extra time if I require it.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I find I can understand and relate to customers better by doing my apprenticeship. It allows me more understanding
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
There are extra curricular clubs available for me to join which I think is a great way to meet new people.
Recommendations & Advice
Would you recommend Nationwide to a friend?
Yes
Why?
Amazing employer, who genuinely cares for their staff and allows lots of opportunities for staff
What tips or advice would you give to others applying to Nationwide?
Make sure who have an updated CV and good luck!
