Executive Officer Review
at Department for Work and Pensions
Level 3 Apprenticeship
Customer Service
Grimsby
Review Submitted: March 2024
Overall Rating
4.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
-
Overview of Role
3/5
-
Skills Development
4.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Reviewing benefit claims and making sure claimants have declared correctly, requesting information and conducting interviews with them.
To what extent do you enjoy your programme?
5/5
I enjoy the programme, the only issue is trying to manage with your own work so can take time to juggle both.
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
Yes, learned several skills such as active listening, understanding stakeholders and keen ability for report writing,
Structure and Support
How well organised/structured is your programme?
4/5
It is organised well, I know who I need to contact if I need support whether it is my manger or my TDO for work or apprenticeship.
How much support do you receive from your employer?
4/5
I receive a lot of support, when I was struggling with my apprenticeship, my teamleader allowed me to have additional days to get it completed.
How much support do you receive from your training provider when working towards your qualifications?
5/5
With my current TDO, she provides me a lot of support and round the clock contact if I need any more help or need something breaking down simpler.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I believe it is already helped me in my current role as it has allowed me to develop skills when speaking to customers as well as other stakeholders.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
I don't think there are activity's, but I am a part of the wellbeing team which seeks to support everyone's mental health .
Recommendations & Advice
Would you recommend Department for Work and Pensions to a friend?
Yes
Why?
It is a good pension, pay is good and a good apprenticeship programme to help you develop.
What tips or advice would you give to others applying to Department for Work and Pensions?
Have a look online to the success profile and trying to answer the questions in relation to that as well as your experiences.
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at Department for Work and Pensions
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4
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at Department for Work and Pensions
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2.3
Executive Officer
at Department for Work and Pensions
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4.4
Administrative officer
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3.9
