Caseworker Review
at Department for Work and Pensions
Level 3 Apprenticeship
Customer Service
Birkenhead
Review Submitted: March 2024
Overall Rating
4.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Customer service, taking incoming calls from customers and from those calls resolving the issues raised. In addition complete allocated casework from calls and Team leader.
To what extent do you enjoy your programme?
5/5
Enables me to reflect on my learning to improve on my weaknesses and develop my strengths.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Become more conversant with systems which has assisted with being more efficient and effective with customer service. Have developed my knowledge and experience with complex case work and complaints.
Structure and Support
How well organised/structured is your programme?
5/5
Have weekly reviews with TL and tutor. My progress is reviewed and tasks set for following week.
How much support do you receive from your employer?
5/5
Excellent. Have time allocated to complete tasks and training opportunities.
How much support do you receive from your training provider when working towards your qualifications?
5/5
Regular meetings and advice given.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Enables me to reflect on my performance and ways to improve.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Yes
Recommendations & Advice
Would you recommend Department for Work and Pensions to a friend?
Yes
Why?
Working conditions suit me. Flexible working and hybrid suits mt work life balance so enables me to be more productive in my tole.
What tips or advice would you give to others applying to Department for Work and Pensions?
Explore website as plenty of opportunities to suit most people.
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