CSR Review
at BT Group
Level 3 Apprenticeship
Customer Service
Plymouth
Review Submitted: March 2024
Overall Rating
3.4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
2.2/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
My main job role is to answer calls to external customers, when they have technical issues, broadband order issues or billing issues
To what extent do you enjoy your programme?
5/5
I feel like I have learnt a lot that I can use within EE or within another job role
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learnt new skills and developed existing as well
Structure and Support
How well organised/structured is your programme?
2/5
It started off well structured by my original trainer left part way through. A lot of work we were set by her, was done wrong and we had a big gap between her and our new trainer so we should've finished this programme a while ago
How much support do you receive from your employer?
1/5
They gave me time off when I needed it
How much support do you receive from your training provider when working towards your qualifications?
5/5
A lot of support, my latest trainer was great
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
2/5
In my current role as CSR, it helps very little. If I was given a secondment/team leader role, it would be incredibly beneficial
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
no
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
This progression side of things has been great
What tips or advice would you give to others applying to BT Group?
n/a
