customer service Review
at BT Group
Level 2 Apprenticeship
Customer Service
Cardiff / Caerdydd
Review Submitted: March 2024
Overall Rating
3.3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
-
Overview of Role
3/5
-
Skills Development
3.2/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
help customers with their faults/any queries, deal with complaints and confrontation.
To what extent do you enjoy your programme?
3/5
i do enjoy it
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
computer skills and using multiple systems at the same time
Structure and Support
How well organised/structured is your programme?
3/5
very organised, we have set times on our schedule to then be able to complete our NVQ work whilst also handling customers
How much support do you receive from your employer?
3/5
a lot of support, we have reviews and coaching sessions on anything we need support with
How much support do you receive from your training provider when working towards your qualifications?
3/5
we receive lots of support from our training provider during our NVQ time. she helps us with anything we need help with
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
we talk about a few subjects that are used and included in our day to day job, which also helps us have a better understanding in the role
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
we have volunteering days to help our community
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
flexible business to work for, lots of support and help.
What tips or advice would you give to others applying to BT Group?
be personal, be yourself, be positive and open minded.
