Customer Service Review

Item: Customer Service at NatWest Group
Rating: 4.7
Author: Anonymous

at NatWest Group

Level 3 Apprenticeship

Banking

Rotherham

Review Submitted: March 2024

Overall Rating

4.7 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

4/5 - Overview of Role

5/5 - Skills Development

4.6/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

4/5

My role is in customer service dealing directly with the customer

To what extent do you enjoy your programme?

4/5

I am really enjoying my programe and have received lots of support from my employer and training provider.

Skills Development

Have you learnt any new skills or developed existing skills?

5/5

I have developed my English skills. This has helped to naturally develop my written skills just by simply learning how to word emails in a professional manner

Structure and Support

How well organised/structured is your programme?

4/5

I think my programme is very well organised from the start expectations where clear and structure of what to expect for the year ahead was provided as well as on hand support from both the employer and training provider.

How much support do you receive from your employer?

5/5

My manager is always on hand to reach out to whenever needed

How much support do you receive from your training provider when working towards your qualifications?

5/5

I have scheduled meeting with my training provider to discuss my assignments as well as them being on hand to email whenever I need that extra support

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

5/5

My qualification is helping my have a better understanding of my industry as a whole as it gives me insight into other departments that I do not currently work in